IT Helpdesk für Hard- und Softwaresysteme (m/w/d)
On-site
Core
1st- and 2nd-level support for client, server, and network systems via phone, email, and ticketing.
Role type
IT Helpdesk Technician
Builds
IT support services for enterprise clients
Domain
IT / Enterprise Support
Required skills
ticketing system management, hardware troubleshooting, software troubleshooting, network support, client communication, project support
Preferred skills
IT security knowledge
Technologies
Client systems, Server systems, Network systems, Ticketing systems
Responsibilities
Answer and resolve customer inquiries via phone, email, and ticketing system; Perform 1st and 2nd level support for client, server, and network systems; Classify and categorize incidents and requests; Support various IT projects
Seniority
Entry-level to Mid-level