Fachinformatiker für IT-Support (m/w/d)
Core
Providing IT support via OTRS, phone, remote, or on-site, including user training, software release management, and incident/problem management.
Role type
IT Support Specialist (System Integration)
Builds
IT infrastructure stability and user productivity
Domain
IT Services / Enterprise Support
Required skills
OTRS, Windows Server, Microsoft Office, Exchange Server, Microsoft Teams, Linux, Server Virtualization, Backup Systems, IT Security, Hardware (PCs, Servers, Telephony, VOIP, Printers), Incident Management, Problem Management
Preferred skills
None stated
Technologies
OTRS, Windows Server, Office, Exchange Server, Microsoft Teams, Linux
Responsibilities
Provide IT support via OTRS, phone, remote, or on-site; Train and educate users; Plan and manage software release changes; Manage user accounts; Perform patch management and software distribution; Engage in project work
Seniority
Mid-level, hands-on IC