Service Desk Agent (m/w/d)
Core
Providing technical support for office products, MS Windows, hardware, and networking via phone, remote, and chat.
Role type
Service Desk Agent
Builds
IT support services for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Microsoft Office products, MS Windows, hardware troubleshooting, networking, ticketing systems, knowledge base management, English, German
Responsibilities
Support for common office products, MS Windows, hardware, and networking; User support via phone, remote, and chat; Documentation of activities; Working in a ticketing system; Maintaining the knowledge base