IT-Systemintegrator (gn) für den Kundensupport
Core
Ensuring the trouble-free operation of Enterprise Content Management (ECM) software and serving as the primary technical contact for customer support issues.
Role type
IT System Integrator (Customer Support)
Builds
ECM software solutions for public administration
Domain
Enterprise Content Management (ECM) / Public Administration
Required skills
Operating systems, Networks, Microsoft applications and services, System affinity
Responsibilities
Ensure trouble-free operation of ECM software, Analyze root causes of customer technical problems, Develop and implement solutions, Track and classify support cases