Shield Program Lead
Core
End-to-end ownership of the Shield program operations, claims oversight, and commercial partnerships for Guesty's short-term rental insurance product.
Role type
Senior Program Lead (Insurance/Protection)
Builds
Shield insurance program for property managers
Domain
Short-term rental / Vacation rental industry + Insurance
Required skills
Program management, Claims management, Commercial negotiations, Team leadership, Operational process design, Data-driven retention strategies, Cross-functional leadership, Risk management
Preferred skills
Embedded insurance experience, International program management, Workflow automation implementation
Technologies
Claims management systems, Operational dashboards
Responsibilities
Own day-to-day program operations and process improvements; Manage and develop the internal claims team; Oversee claims journey and partner coordination; Drive customer retention initiatives; Lead commercial discussions with insurers and partners; Track program profitability and margins.
Seniority
Senior, hands-on IC
