Systems Support Analyst
Core
Provide 2nd line support, system administration, training, reporting, and continuous improvement for student systems and applications.
Role type
Senior IC systems support analyst
Builds
Student lifecycle management systems and reporting tools
Domain
Higher education / Student Information Systems
Required skills
SQL, scripting, system architecture, incident and problem management, change management, Windows/Linux server administration, database management (Oracle/SQL Server/Ingres), web technologies
Preferred skills
None stated
Technologies
SQL, Windows, Linux, Oracle, SQL Server, Ingres
Responsibilities
Provide expert assistance with system, process, and reporting requests and incidents; Develop and maintain documentation including system administration and support procedures; Assist with development, testing, and implementation of changes to student systems; Participate in continuous improvement projects and infrastructure improvements; Represent the team in internal committees and external vendor user groups
Seniority
Senior, hands-on IC
