Client Services Operations Manager
Core
Lead a large, multi-disciplinary workforce in a 24/7 customer service operation to deliver exceptional customer outcomes and ensure operational efficiency.
Role type
Senior Operations Manager (Customer Service)
Builds
Customer service delivery and operational performance
Domain
Customer Service / Operations
Required skills
Team leadership, Workforce planning, Stakeholder management, Incident response, Continuous improvement, Employee relations, Cost control, Performance management, Rostering, Data analysis
Preferred skills
Experience in transport, logistics, facilities, hospitality, healthcare, or retail