Customer Service Representative
Core
First point of contact for customers, managing enquiries, processing orders, and coordinating deliveries to ensure an outstanding customer experience.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational order fulfillment
Domain
Manufacturing / Logistics
Deliverable
client delivery
Required skills
phone and email communication, order processing, logistics coordination, issue resolution, record keeping, relationship building
Preferred skills
manufacturing, building products, construction, logistics, or industrial industry experience
Responsibilities
Manage customer enquiries via phone and email, prepare quotes and process customer orders, coordinate deliveries and logistics requirements, liaise with production, warehouse, transport and sales teams, resolve customer issues and provide tailored solutions, maintain accurate customer records and system updates