Resilience Manager
Core
Strengthen organizational ability to prepare for, respond to, and recover from disruption through Business Continuity Management (BCM) and operational resilience.
Role type
Senior IC Resilience Manager (Business Continuity)
Builds
Business Continuity Management Framework, continuity/contingency/recovery plans, resilience metrics dashboards, and executive reporting.
Domain
Financial services / Payments / Operational Risk
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Business Continuity Management, Business Impact Analysis, resilience planning, crisis management, disaster recovery, governance and assurance, stakeholder influence, continuous improvement, regulatory compliance
Preferred skills
ISO 22301 knowledge, ServiceNow BCM platform experience
Technologies
ServiceNow BCM
Responsibilities
Manage implementation and continuous improvement of the BCM Framework; Coordinate Business Impact Analysis lifecycle and critical dependency assessments; Develop and maintain Continuity, Contingency, and Recovery Plans; Develop and deliver annual BCM testing and exercise programmes; Capture lessons from exercises and incidents to drive remediation; Provide specialist resilience advice to business and technology stakeholders; Develop resilience metrics and executive reporting; Manage BCM governance, assurance evidence, and audit responses; Strengthen integration of BCM, Incident Management, Disaster Recovery, and Crisis Management.
Seniority
Senior, hands-on IC
