Member Retention Consultant
Core
First point of contact for members in the contact centre to promote products, prevent cancellations, and win back lost members.
Role type
Member Retention Consultant (Customer Service)
Builds
Member retention and satisfaction for RT Health (HCF)
Domain
Health Insurance / Not-for-profit
Deliverable
client delivery
Required skills
Contact centre experience, CRM usage, Microsoft Office (Outlook, Word, Excel), product knowledge, customer service, regulatory compliance
Preferred skills
Multi-skilling, self-evaluation, team collaboration
Responsibilities
Welcome new members and ensure setup, contact members looking to leave to retain them, assist members in reviewing insurance cover, participate in regulatory compliance activities
Seniority
Individual Contributor
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