Product Operations
Core
Own internal and external deployment success for robotics products, acting as the primary contact between customers, manufacturing, engineering, and field operations to ensure successful go-live and ongoing operation.
Role type
Product Operations Manager (Hardware Robotics)
Builds
Robotics products for homes and businesses
Domain
Robotics, Consumer Hardware, IoT
Required skills
Deployment management, cross-functional coordination, compliance and safety assessment, process creation and automation, technical fluency with hardware/software, customer relationship management, data collection environment setup
Preferred skills
Robotics or IoT experience, early-stage startup experience, founder experience, support automation experience
Technologies
Checklists, trackers, dashboards, automations, HARAs
Responsibilities
Drive deployments from signed customer through go-live and ongoing operation; Understand customer workflows and configure robot tasks; Own the customer relationship post-sales handoff; Clear the compliance path including site safety assessments; Build the operating system with checklists and automations; Inform the roadmap with field observations; Build data-collection environments
Seniority
Mid-level, hands-on IC
