Head of Operations Governance and Quality Assurance
Core
Provide strategic and operational leadership to scale mental health services, clinical trials, and research translation programs while ensuring high-quality, financially sustainable frameworks.
Role type
Senior Operations Director (Healthcare/Clinical Services)
Builds
Clinical services, research translation programs, e-health products, and scalable operational models for mental health.
Domain
Healthcare / Mental Health Research / Clinical Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic operational leadership, governance and risk management, workforce strategy, financial performance monitoring, patient-centered service design, organizational change management, regulatory compliance, data-driven decision-making
Preferred skills
Not-for-profit sector experience, academic/research environment experience
Technologies
CRM platforms, research platforms, clinical management systems
Responsibilities
Lead operational performance across the Clinical Services Directorate; Drive business planning, workforce strategy and resource optimisation; Oversee governance, risk management, compliance and quality assurance frameworks; Monitor financial performance and support strategic investment decisions; Champion patient-centred service design and continuous improvement initiatives; Lead operational delivery of grants, funded programs, clinical trials and strategic projects
Seniority
Senior, hands-on IC with strategic oversight
