Care Coordinator
Core
Managing non-clinical aspects of patient treatment journeys, including onboarding, coordination, and financial consultations.
Role type
Care Coordinator (Customer Service & Administration)
Builds
Patient onboarding workflows, treatment timelines, and financial consultation processes
Domain
Fertility treatment / Healthcare administration
Deliverable
client delivery
Required skills
Customer service, patient onboarding, appointment scheduling, financial consultation, CRM management, cross-departmental coordination
Preferred skills
PC skills, working with new technologies, flexibility, proactivity
Responsibilities
Onboarding new patients and booking appointments, serving as the main point of contact for patients, conducting financial consultations, maintaining patient records in electronic systems, referring clinical queries to appropriate departments
Seniority
Individual Contributor