Customer Communications Manager
Core
Create clear, customer-focused communications that simplify complex life insurance information and ensure mandatory correspondence meets regulatory and brand requirements.
Role type
Customer Communications Manager
Builds
Compliant communications for TAL's Direct and Retail businesses supporting customer policy journeys.
Domain
Insurance / Financial Services
Deliverable
product features
Required skills
Regulatory compliance knowledge, clear written and verbal communication, stakeholder management, project coordination, document governance
Preferred skills
Experience in financial services, insurance, or telecommunications
Technologies
N/A
Responsibilities
Create clear, customer-focused communications; Ensure mandatory correspondence meets regulatory and business requirements; Translate stakeholder needs into effective communication outcomes; Coordinate approvals with internal and external partners; Deliver communications within project timeframes; Maintain strong document governance
Seniority
Mid-level, hands-on IC