Customer Success Manager
Core
Manage key administrative and customer-facing processes across the sales journey, including contracts, CRM updates, lead engagement, and pipeline management.
Role type
Sales Operations / Customer Success Manager
Builds
Sales pipeline, accurate documentation, and coordinated client experiences
Domain
Luxury services (weddings, travel, real estate)
Deliverable
product features
Required skills
contract management, CRM administration, lead qualification, meeting coordination, stakeholder liaison, pipeline tracking, documentation accuracy
Preferred skills
Fireflies usage, Google Workspace, Microsoft Office
Responsibilities
Prepare and maintain sales contracts; update CRM with deal statuses and activity logs; contact and qualify prospective leads; schedule and run sales meetings; coordinate with external BDMs and internal teams; manage sales pipeline and identify bottlenecks; prepare meeting agendas and update meeting notes
Seniority
Mid-level, hands-on IC
