Operational Support Officer
Core
Provide administrative and operational support enabling frontline teams to deliver quality outcomes for Lifetime Schemes customers, managing high-volume workflows and complex funding requests.
Role type
Operational Support Officer
Builds
Service delivery for Lifetime Schemes customers
Domain
Insurance / Health / Rehabilitation
Deliverable
client delivery
Required skills
Workflow management, complex request processing, record maintenance, prioritization, verbal communication, problem-solving
Preferred skills
Health, rehabilitation, return-to-work, or insurance environment experience
Responsibilities
Manage high-volume workflows and service requests, support customers and stakeholders via phone and email, process complex funding and treatment requests, maintain records and documentation, coordinate administrative activities, prioritize competing tasks, contribute to continuous improvement initiatives