Customer Product Manager
Core
Own the voice of Australian customers (MNOs, MVNOs, enterprise) for SIM, eSIM, and IoT connectivity, translating needs into product requirements and managing post-launch relationships.
Role type
Senior Customer Product Manager (hybrid CPM/CEM)
Builds
SIM, eSIM, and IoT connectivity solutions for Australian mobile operators and enterprises
Domain
Telecoms, Mobile Security, IoT
Deliverable
product features
Required skills
Product requirements definition, Roadmap prioritization, Customer relationship management, Business review execution, Go-to-market strategy, Pre-sales support
Preferred skills
GSMA standards knowledge, SIM lifecycle expertise, eSIM provisioning, Product management frameworks
Technologies
SIM, eSIM, IoT connectivity platforms
Responsibilities
Gather and prioritize customer requirements for SIM/eSIM/IoT portfolio, Translate customer needs into product input for global engineering teams, Run regular business reviews to track adoption and value, Identify expansion opportunities for existing customers, Support go-to-market positioning and pricing, Manage renewal risk and customer advocacy
Seniority
Senior, hands-on IC
