Head of Operations - ANZ
Core
Lead Professional Services and Customer Care teams to deliver rail software projects, manage long-term support, and drive revenue growth for enterprise clients in Australia and New Zealand.
Role type
Senior leadership (Head of Operations)
Builds
Commercial software solutions for rail operators (passenger, freight, light rail)
Domain
Rail technology / Transportation / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic leadership, P&L management, stakeholder management, project delivery oversight, team building, commercial acumen, risk management, ITIL knowledge, financial forecasting
Preferred skills
Rail industry experience, project/programme management qualifications, AI tool adoption
Technologies
Jira, ServiceNow, AI tools
Responsibilities
Develop and execute operational strategy, oversee project delivery and transition to support, manage customer success plans, drive revenue growth through service expansion, lead and develop high-performing teams, ensure financial performance and profitability
Seniority
Senior, hands-on IC with strategic leadership scope
