Operations (Ops) Team Lead
Core
Oversee day-to-day operations for data collection driving teams, ensuring adherence to standard operating procedures, quality, safety, and financial controls while managing field resources and vendor partners.
Role type
Operations Team Lead (Field Operations)
Builds
Data collection operations and field surveying programs
Domain
Field services / Data collection
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People management, operations leadership, standard operating procedures enforcement, vendor/partner management, performance trend analysis, corrective action planning, resource planning, logistics coordination, SLA monitoring, root cause analysis
Preferred skills
Coaching and mentoring, stakeholder relationship building, business review facilitation, special project support, continual service improvement
Technologies
None stated
Responsibilities
Manage team of Data Collection Driving Operations field resources, drive day-to-day operations following standard operating procedures, conduct periodic reviews with teams and Program Managers, facilitate team meetings to disseminate information, collaborate on workload management and logistics, provide SME advice on regional issues, strengthen relationships with internal/external customers and vendors, participate in business review meetings, gather and analyze reporting details, provide status reports, support special projects including invoice verification, work with teams on resource planning and work allocation, assist in creating/maintaining resource forecasts, ensure adherence to quality/safety/financial controls, identify and monitor performance trends and take corrective actions, ensure SLA targets and customer satisfaction are met, provide insight and guidance on service improvement and assurance, ensure RCA contains proper analysis methodology and actions, escalate issues to management as needed
Seniority
Mid-level, hands-on IC with management responsibilities