Claims Knowledge & Communications Specialist
Core
Design and maintain claims knowledge artefacts, forms, and communication collateral to enable consistent, fair, and timely claim decisions in a complex regulatory environment.
Role type
Senior IC claims knowledge and communications specialist
Builds
Claims guidance frameworks, forms, and communication materials for claims handlers
Domain
Life insurance / Regulatory compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Life insurance claims experience, regulatory compliance knowledge, policy interpretation, change management, project fundamentals, analytical capability, clear communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Design and maintain claims knowledge artefacts; Create and maintain claim forms and communication collateral; Translate regulatory and business changes into usable knowledge; Lead initiatives to strengthen compliance and reduce risk; Provide authoritative claims policy expertise; Monitor regulatory and industry developments
Seniority
Mid-to-Senior, hands-on IC