Customer Experience Administration
Core
Front desk administrator managing inbound calls, visitor reception, and meeting room logistics for a digital marketing agency.
Role type
Customer Experience Administrator
Builds
Operational support for the Customer Experience team and wider business
Domain
Digital Marketing / Corporate Administration
Deliverable
Dashboards & analysis (front desk operations)
Required skills
Front desk management, phone system operation, visitor reception, meeting room coordination, MS Office proficiency, task prioritization, autonomous work
Preferred skills
Certificate in Administration, cloud-based phone system experience, executive support experience
Responsibilities
Manage inbound calls and direct them to the right person; Greet clients, visitors, and candidates; Book and maintain meeting rooms; Provide general office administration support
Seniority
Individual Contributor
