Market Operations Coordinator
Core
Deliver retail customer lifecycle market and billing activities from onboarding to offboarding, ensuring seamless, compliant, and accurate outcomes for B2B customers.
Role type
Market Operations Coordinator
Builds
Retail customer billing cycles, contract management, and market interaction workflows
Domain
Energy retail operations and billing
Deliverable
product features
Required skills
B2B contract management, billing reconciliation, stakeholder management, regulatory compliance, data validation, change request management
Preferred skills
Outsourced third-party management, CRM/CIS system proficiency, process optimization, industry knowledge of Australian energy markets
Technologies
CRM systems, CIS systems, billing software
Responsibilities
Manage customer onboarding including data validation and metering installations; Ensure timely and accurate monthly invoicing with third-party partners; Reconcile network and metering invoices and customer payments; Liaise with regulators, networks, and outsourced partners to resolve exceptions; Recommend process improvements for pricing and contract functions; Maintain compliance with industry regulations and company policies
Seniority
Mid-level, hands-on IC