FSM Functional Specialist
Core
Configure, administer, and support Field Service Management (FSM) and Planning & Scheduling Optimisation (PSO) platforms to improve automation, resource utilisation, and user experience for operational teams.
Role type
Senior IC systems specialist (FSM/PSO)
Builds
Stable, reliable FSM and PSO systems aligned with operational needs
Domain
Utilities / Water services / Field operations
Required skills
IFS FSM and PSO configuration, application support, solution design, integration monitoring, enterprise data management, troubleshooting, relational databases, SQL, JavaScript, XML, HTML, Excel, planning and scheduling, dispatch, workforce optimisation, resource allocation
Preferred skills
IFS PSO, Ellipse, ERP platforms, GIS, C#, YAML, SOAP, JSON
Technologies
IFS FSM, IFS PSO, Ellipse, SQL, JavaScript, XML, HTML, Excel, C#, YAML, SOAP, JSON
Responsibilities
Administer and optimise FSM and PSO by configuring workflows, business rules, security settings, and enterprise integrations; Investigate and resolve application, integration, scheduling, and data issues; Provide specialist PSO advice to improve planning, scheduling, automation, and workforce utilisation; Coordinate releases, upgrades, testing, and enhancements while maintaining data integrity and reporting capability; Partner with operational teams to provide specialist advice, training, and support.
Seniority
Senior, hands-on IC