Partner Success Executive
Core
Manage a portfolio of 10–20 college and university partners to launch, adopt, and expand academic support programs, connecting program performance to student success goals.
Role type
Senior individual contributor partner success executive
Builds
Academic support programs for higher education institutions
Domain
Higher education / EdTech
Required skills
Strategic account management, relationship building with campus stakeholders, program lifecycle management, data analysis and insights translation, renewal and retention strategies, expansion and upselling identification, cross-functional collaboration, travel readiness
Preferred skills
EdTech experience, peer tutoring or student support program experience, commercial awareness
Technologies
N/A
Responsibilities
Manage strategic portfolio of 10–20 college and university partners; Build trusted relationships with campus stakeholders; Develop and execute partner engagement plans; Support successful partner launches and ongoing program adoption; Lead renewal and retention activities; Identify opportunities for expansion and upselling; Conduct regular program reviews and strategic conversations; Analyze partner data to provide actionable recommendations; Collaborate with Sales, Marketing, and Academic Relations; Contribute to knowledge-sharing and process improvements; Travel as needed for partner engagement
Seniority
Mid-to-Senior, hands-on IC