Greencross Client Services Vet Nurse
Core
Provide professional telephone triage, general pet health advice, appointment bookings, and customer care for Greencross clinics across Australia.
Role type
Client Services Vet Nurse (remote)
Builds
Patient advocacy and customer service support for veterinary clinics
Domain
Veterinary services / Pet health
Deliverable
client delivery
Required skills
telephone triage, appointment booking, customer service, clinical decision-making, process adherence
Preferred skills
RxWorks experience, independent remote work, calm under pressure
Technologies
RxWorks
Responsibilities
Provide professional telephone triage and general pet health advice; Assist clients with appointment bookings and enquiries; Support Greencross clinics nationwide; Manage website enquiries and customer service requests; Assist with Pet Health Reminders and other business initiatives; Deliver outstanding customer experiences while supporting positive patient outcomes