Customer Service Advisor (Italian Speaker)

PT Lisboa, Portugal💼 Full-time🗓 2026-04-01 → 2026-09-28

Core

First point of contact for customers across email, phone, and chat, resolving queries and providing product advisory to ensure seamless luxury shopping experiences.

Role type

Customer Service Advisor

Builds

Customer support and order journey management for a global luxury fashion marketplace

Domain

Luxury fashion e-commerce

Deliverable

client delivery

Required skills

Customer service experience, English (fluent), Italian (fluent), IT skills, emotional intelligence, critical thinking, multi-tasking

Responsibilities

Resolve customer queries across multiple channels, provide product and service advisory, take ownership of case resolution, manage demanding customers, advocate for customer needs with internal teams, contribute to team alignment with company values

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About farfetch

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities