Software Developer I (Technical Support Specialist I)
Core
Act as the primary technical liaison for client stakeholders to resolve complex issues, automate ETL processes, and coordinate tool releases.
Role type
Mid-level Software Developer (Technical Support)
Builds
Automated ETL scripts, tool updates, and new features
Domain
Data operations and client support
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, API interaction (HTTP, JSON), Python, Java, root cause analysis, incident management, release coordination
Responsibilities
Gather requirements and provide updates on technical resolutions, develop and maintain scripts for ETL processes, lead end-to-end incident and bug management, manage rollout of tool updates and new features, respond to high-tier technical support tickets
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