Claims Service Consultant
Hybrid
Core
Support customers through claims lodgement and information gathering to assess claims, ensuring quality and service standards.
Role type
Claims Service Consultant (Intake)
Builds
Claims intake processes and customer support workflows
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, data entry, communication, regulatory compliance, problem-solving, analytical skills, MS Office
Responsibilities
Take calls to help customers lodge claims or check progress, manage admin and update systems, communicate with advisers and teams, adhere to policies and external regulations, liaise across departments for project work, contribute to process improvement.