Software Developer II (Technical Support Specialist II)
Core
Act as primary technical liaison for client stakeholders to resolve complex issues, automate ETL processes, and coordinate tool releases.
Role type
Mid-level Software Developer (Technical Support)
Builds
Automated ETL scripts, tool updates, and new features for client platforms
Domain
Enterprise software support and data operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, API interaction (HTTP, JSON), incident management, release coordination, root cause analysis, Python, Java
Responsibilities
Gather requirements from client stakeholders, develop and maintain ETL automation scripts, lead end-to-end incident and bug management, manage rollout of tool updates, respond to high-tier technical support tickets
Seniority
Mid-level, hands-on IC
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