Allocations & Interim Response Officer
Core
Manage case management referrals and allocations for homelessness and housing support programs, providing interim response support to clients awaiting case management.
Role type
Case management and referral allocation officer
Builds
Referral registers, allocation lists, and interim support plans for clients
Domain
Social services / Housing / Homelessness
Deliverable
client delivery
Required skills
Referral processing, prioritization, client engagement, record keeping, trauma-informed communication, confidentiality
Preferred skills
Community services experience, homelessness sector knowledge, complex case management
Responsibilities
Receive and process referrals based on eligibility criteria; maintain referral and allocation registers; communicate with referrers and clients; provide interim response support to clients awaiting case management
Seniority
Individual contributor