Customer Service Representative
Based in Australia
Core
Provide inbound sales support and accurate automotive product advice to customers via phone.
Role type
Customer Service Representative (Automotive)
Builds
Customer relationships and sales opportunities for automotive parts and workshop equipment
Domain
Automotive aftermarket supply chain
Deliverable
product features
Required skills
Automotive parts knowledge, customer service, upselling, cross-selling, phone communication
Preferred skills
Automotive industry experience, trade sales experience, account management
Responsibilities
Answer customer enquiries via phone, resolve issues and refer complex cases, record interactions, follow up on issues, identify upsell/cross-sell opportunities
