Graduate Customer Success Specialist
Core
Ensure exceptional customer experience by managing multi-channel support, inventory, and order fulfillment for a tech startup's e-commerce platform.
Role type
Graduate Customer Success Specialist (Operations & Support)
Builds
E-commerce platform operations, order fulfillment, and customer support systems
Domain
E-commerce / Retail / Logistics
Deliverable
product features | dashboards & analysis
Required skills
Multi-channel communication, inventory management, order tracking, returns processing, logistics coordination, Shopify proficiency, Zendesk usage
Preferred skills
Customer service experience, community management experience, familiarity with e-commerce operations
Responsibilities
Handle customer inquiries via live chat, email, and social media; manage shipping inquiries with 3PL partners; update stock and inventory records; process returned items; monitor order statuses through Shopify.
Seniority
Junior, Graduate level (0-3 years experience)
