Fraud & Scam Specialist
Core
Investigate unauthorized transactions and scam reports to safeguard members from fraud via phone, email, and secure messaging.
Role type
Fraud & Scam Specialist (Frontline IC)
Builds
Fraud detection and minimisation across banking systems and processes
Domain
Banking / Financial Services / Fraud Prevention
Deliverable
client delivery | dashboards & analysis
Required skills
Banking/financial fraud detection experience, Tier 2/RG146 accreditation, transaction monitoring, chargeback management, scam investigation, data analysis, stakeholder liaison
Preferred skills
Awareness of online fraud behaviours, ability to work autonomously
Technologies
Microsoft Copilot, EFT, BPAY, NPP, ATM/POS systems
Responsibilities
Investigate unauthorised transactions and respond to scam reports; Monitor transaction alerts and action chargebacks; Liaise with internal teams, other financial institutions, and law enforcement; Handle ATM/POS disputes and compromised card notifications; Contribute to fraud awareness and process improvements.
Seniority
Mid-level, hands-on IC