Member Services Officer
Core
First point of contact for members, employers, and stakeholders to navigate superannuation journeys, insurance enquiries, and retirement options.
Role type
Member Services Officer (Customer Support)
Builds
Member trust and confidence in the superannuation fund
Domain
Superannuation and Retirement Services
Deliverable
client delivery
Required skills
Customer service, problem-solving, relationship building, clear communication, administrative support, knowledge of superannuation and life insurance
Preferred skills
Experience in financial planning, RG146 certification
Technologies
ServicePlus Centre
Responsibilities
Handle enquiries regarding fund operations, eligibility, benefits, contributions, consolidations, beneficiary matters, and insurance claims; coordinate documentation with claims teams and financial planners; meet service quality and productivity targets.
Seniority
Individual Contributor