Team Lead, Technical Account Manager -IL
Core
Lead a team of Technical Account Managers to guide customer onboarding, resolve technical observability issues, and ensure successful adoption of the platform.
Role type
Senior IC Team Lead, Technical Account Manager
Builds
Customer onboarding success and long-term account health for observability platform users
Domain
Cloud Observability / DevOps / SaaS
Deliverable
client delivery
Required skills
Cloud DevOps (AWS, Azure, GCP), Observability tools (Kibana, Grafana, Datadog, Splunk, etc.), Team leadership, KPI definition, Technical escalation management, Data analysis
Preferred skills
AWS/Kubernetes certifications, SaaS environment experience, MBA
Technologies
AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch), Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger, RegEx, Lucene, PromQL
Responsibilities
Lead and mentor a team of TAMs; Define and track onboarding KPIs; Provide technical guidance on observability tools; Oversee implementation of monitoring solutions; Act as primary escalation point for technical challenges; Analyze customer data to improve onboarding and platform outcomes
Seniority
Senior, hands-on IC with leadership responsibilities
