EUC Specialist
Core
Providing Tier 1 and Tier 2 IT support for clients, managing endpoints, servers, and infrastructure to ensure SLAs are met.
Role type
EUC Specialist (Tier 1/2)
Builds
Managed IT services for enterprise clients
Domain
IT Operations / End User Computing
Deliverable
client delivery
Required skills
Windows Server administration, Active Directory, SCCM, Microsoft Intune, Azure AD, BMC Remedy, ServiceNow, SCOM, Nagios, Office 365 administration, Network troubleshooting, Hardware troubleshooting, Printer management, AV system support, Virtual Machine Manager
Preferred skills
VIP user support, Vendor coordination, On-call support
Technologies
Microsoft Intune, SCCM 2012, Windows Server 2012/2016, Active Directory, Azure AD, Exchange Server 2013, BMC Remedy, ServiceNow, SCOM, Nagios, Office 365, SharePoint, Microsoft Teams, Polycom, Toshiba, Dell, Microsoft Surface, Lenovo, HP, MAC, Windows 10/8/7, System Center 2016 VMM
