Advisor
Core
Provide expert consultative advice and guidance to the Victorian community on WorkCover, Premium, Licensing, and Occupational Health & Safety (OHS) matters via phone, email, and digital platforms.
Role type
Frontline advisory and licensing advisor
Builds
Public-facing advisory services and resolution of community enquiries
Domain
Government / Occupational Health & Safety / Insurance
Deliverable
client delivery
Required skills
Frontline customer service, analytical problem-solving, prioritization, verbal and written communication, digital systems proficiency, stakeholder engagement
Preferred skills
Knowledge of Accident Compensation Act, Workplace Injury Insurance system, Claims Management Model, or Occupational Health & Safety Act
Responsibilities
Provide clear and accurate advice on procedures, policies, and legislation; manage and resolve stakeholder enquiries and concerns; identify trends in call data to inform service improvements; escalate issues beyond delegation limits
Seniority
Individual Contributor, frontline support