Specialist, Credit and Collections
Core
Managing customer credit accounts, monitoring accounts receivable, and ensuring timely collection of outstanding payments while minimizing credit risk.
Role type
Specialist, Credit and Collections (IC)
Builds
Cash flow stability and accurate account records for the Finance team
Domain
Finance / Credit Control / Accounts Receivable
Deliverable
client delivery
Required skills
Credit assessment, payment dispute resolution, account reconciliation, payment arrangement negotiation, bad debt write-off processing, compliance with credit policies
Preferred skills
Process improvement, risk identification
Technologies
Accounting systems
Responsibilities
Manage a portfolio of customer accounts and monitor outstanding receivables; Conduct daily follow-up on overdue payments via phone and email; Investigate and resolve payment disputes and billing issues; Reconcile customer accounts and allocate payments accurately; Negotiate payment arrangements and recovery plans; Monitor high-risk and delinquent accounts and escalate unresolved cases; Prepare documentation for bad debt write-offs; Identify opportunities to improve collection processes.
Seniority
Mid-level, hands-on IC