Customer Service Specialist (m/w/d)
Core
First point of contact for customers via phone, providing support for software solutions used by nursing staff and social care facilities.
Role type
Customer Service Specialist (Phone Support)
Builds
Customer support interactions and ticket documentation for software usage
Domain
Healthcare and Social Services Software
Deliverable
client delivery
Required skills
Phone support experience, active listening, structured documentation, interest in IT and software, ability to work in shifts
Preferred skills
Salesforce Service Cloud experience, remote desktop tools (TeamViewer), healthcare/social sector background
Responsibilities
Answer customer calls and resolve software-related inquiries, guide users on software operation and usage, document customer contacts and solutions in a ticketing system, escalate complex cases to specialist teams
Seniority
Individual Contributor
