Technical Trainer
Core
Provide technical support, sales enablement, and training for staff and customers while resolving quality issues and maintaining technical competency.
Role type
Technical Trainer (Sales Enablement & Training)
Builds
Training programs, onboarding plans, and technical knowledge databases for sales teams and customers.
Domain
Electrical installation, commercial and residential applications, regulatory compliance.
Deliverable
product features | client delivery | dashboards & analysis
Required skills
A Grade Electrician qualification, 10+ years experience, commercial and residential application expertise, regulatory knowledge (Service & Installation and Wiring rules), CRM usage, presentation and education skills, analytical skills, customer service orientation.
Preferred skills
Knowledge of product applications, features, and benefits, collaboration with market managers and product specialists.
Technologies
CRM systems, Hager Group Hi University platform.
Responsibilities
Maintain technical competency through product familiarization and collaboration with market managers; act as first point of contact for technical queries; identify and resolve product faults, compliance issues, and installation faults; review warranty claims and resolve sales risks; develop and implement training programs for new and existing staff; collaborate with marketing to ensure ongoing learning of technologies; build and maintain a technical knowledge database.
Seniority
Mid-Senior, hands-on IC