Head of Digital Customer Experience US - Cotton On Global Support Centre
Core
Lead digital experience strategy for Cotton On's USA market, driving ecommerce performance, customer growth, and digital innovation.
Role type
Head of Digital Customer Experience (US)
Builds
Connected customer journeys across paid media, CRM, loyalty, and digital trading for the USA market.
Domain
Retail / Fashion / Ecommerce
Deliverable
product features
Required skills
Ecommerce leadership, growth marketing, customer lifecycle strategy, scaling online revenue, team leadership, cross-functional influence, data-driven experimentation
Preferred skills
Experience in fashion or consumer brands, commercial acumen, customer-first mindset
Responsibilities
Shape digital growth strategy, lead high-performing teams, partner with Brand/Creative/Merchandise to deliver commercial outcomes, drive acquisition and retention.
Seniority
Senior, hands-on IC with leadership scope