IT Support Specialist
Core
Provide L1/2 IT support, manage modern endpoint administration, and handle identity/access management for a global allied health technology company.
Role type
IT Support Specialist (L1/2 with cloud admin exposure)
Builds
User support operations, device enrollment, access policies, and workspace setups
Domain
Allied health technology / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
OS troubleshooting, network troubleshooting, application troubleshooting, Microsoft 365 administration, Entra ID management, Microsoft Intune administration, Windows/macOS support, hardware deployment, PowerShell scripting, process automation
Preferred skills
Endpoint security knowledge, cloud technology interest, root cause analysis
Technologies
Azure, Entra ID, Microsoft 365, Intune, Defender, PowerShell
Responsibilities
Troubleshoot OS, network, and application issues; Administer Microsoft Intune for device enrollment and configuration; Manage user lifecycles and authentication in Entra ID; Configure and deploy laptops and peripherals; Develop scripts and automations to resolve recurring issues; Assist with larger IT infrastructure projects
Seniority
Junior to Mid-level, hands-on IC
