Customer Experience Consultant
Core
First point of contact for customers, coordinating enquiries, onboarding, and ongoing support for assistive technology and equipment services.
Role type
Customer Experience Consultant
Builds
Seamless service experience and coordinated access to therapy and assistive technology products
Domain
Disability services / Assistive technology
Deliverable
client delivery
Required skills
NDIS knowledge, complex service coordination, customer record management, billing process management, stakeholder liaison, quality assurance
Preferred skills
Microsoft Office proficiency, client management systems experience
Responsibilities
Support customer enquiries and act as central information point; Coordinate onboarding, service planning, and customer transitions; Manage complex appointment bookings and scheduling; Maintain accurate customer records including NDIS plans and funding information; Support billing processes including invoice creation and PRODA government portal usage; Liaise with external agencies regarding plans and service coordination; Monitor service agreements, balances, and support payment arrangements; Assist with quality processes including handling feedback and resolving concerns; Promote relevant services to maximize customer outcomes