Application Systems Admin (Bilingual-Spanish)
Core
Primary Tier 2 support resource for the Help Desk, administering user accounts, managing application access, and coordinating incident response for critical systems.
Role type
Tier 2 Application Systems Administrator
Builds
High-availability operational environment for Federal government clients
Domain
Federal Government IT Support
Deliverable
client delivery
Required skills
Incident triage, user account administration, token management, SLA monitoring, system troubleshooting, bilingual communication (English/Spanish)
Responsibilities
Serve as escalation point for Tier 1 agents; Perform incident triage and coordinate Level 2 support; Coordinate service restoration during outages; Administer and maintain user accounts in AIMS/PAS; Oversee soft and hard token management; Monitor SLA performance metrics; Support bilingual Help Desk operations.
