Fraud Operations Manager
Core
Lead the Fraud Operations function to protect the financial integrity of the Preply marketplace and ensure a safe experience for learners and tutors globally.
Role type
Senior IC Fraud Operations Manager (People & Strategy)
Builds
Fraud investigation workflows, dispute resolution processes, chargeback management systems, and governance frameworks for a global Ed-Tech marketplace.
Domain
Ed-Tech / Fintech / Cross-border Marketplace
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fraud operations leadership, chargeback management, fraud investigation methodology, operational KPI definition, people management, data fluency, process design, AI/ML model interpretation
Preferred skills
ML-based fraud detection workflows, SQL/BI fluency, multi-currency marketplace experience, fraud detection platform experience (Sardine, Sift, Feedzai, Kount)
Technologies
Sardine, Sift, Feedzai, Kount, Looker, Tableau
Responsibilities
Lead and develop a team of Fraud Specialists; own the Fraud Operations roadmap and strategy; design investigation standards and escalation protocols; track and improve KPIs (chargeback rate, SLAs, false positive rate); establish governance cadence with Finance; translate operational observations into requirements for Product and Data; partner with Payments and Finance on risk decisions; manage workforce planning and capacity; present strategic insights to senior leadership.
Seniority
Senior, hands-on IC with people management
