Principal, Customer Success (R5246)
Core
Lead the Aircraft Division Customer Success function and own the Critical Accounts Program for V-BAT and X-BAT customers to ensure mission value and operational readiness.
Role type
Principal, Customer Success (Aircraft Division)
Builds
Customer success execution, critical account recovery, and cross-functional recovery plans for defense aircraft systems.
Domain
Defense technology, aerospace, aviation, mission-critical systems
Deliverable
client delivery
Required skills
Team leadership, executive account governance, operational awareness, critical-account recovery, establishing account health criteria, cross-functional collaboration, risk management, decision cadence
Preferred skills
Experience in aerospace, defense, aviation, complex enterprise, or mission-critical technology environments
Responsibilities
Establish and lead the Aircraft Division Customer Success function, own the Critical Accounts Program, ensure customer adoption and long-term success, create repeatable customer operating rhythms, respond to escalated and at-risk accounts, establish clear account health criteria, execute cross-functional recovery plans, surface and resolve customer risks
Seniority
Principal, strategic leadership & team management
