Customer Delivery Lead
Core
Lead end-to-end order fulfilment and local transport execution for retail and channel customers across three temperature channels, ensuring DIFOT +97%.
Role type
Customer Delivery Lead (Logistics/Supply Chain)
Builds
Order fulfilment operations and local transport execution for FMCG products
Domain
Fast-Moving Consumer Goods (FMCG) / Food & Beverage
Deliverable
product features
Required skills
Order fulfilment management, 3PL provider management, logistics process optimization, data-led problem solving, root cause analysis, stakeholder management, process improvement, digitalization initiatives
Preferred skills
People leadership, SAP, Road Runner, tertiary qualification in Logistics or Supply Chain Management
Technologies
SAP, Road Runner, Microsoft Office
Responsibilities
Lead end-to-end order fulfilment across three temperature channels; Manage local transport execution including invoice validation and planning; Track Customer Service KPIs and lead root cause analysis; Build relationships with customers, 3PLs, and internal teams; Use data to simplify and digitalize processes; Act as key contact for customers and support transitions/tenders
Seniority
Mid-Senior, hands-on IC
