Operations (Ops) Team Lead
Core
Oversee day-to-day operations for data collection driving teams, ensuring adherence to standard operating procedures and SLA targets.
Role type
Operations Team Lead (Field Operations)
Builds
Data collection operations and field surveying programs
Domain
Field services / Data collection
Deliverable
client delivery
Required skills
People management, operations leadership, SLA management, performance analysis, resource planning, vendor/partner coordination, quality and safety control, root cause analysis, service improvement, reporting
Preferred skills
Coaching and mentoring, stakeholder relationship building, data analysis, travel readiness
Technologies
None stated
Responsibilities
Manage team of Data Collection Driving Operations field resources, drive day-to-day operations following standard operating procedures, conduct periodic reviews with teams and Program Managers, facilitate team meetings, collaborate on workload management and logistics, provide SME advice on regional issues, strengthen relationships with internal/external customers and vendors, participate in business review meetings, gather and analyze reporting details, provide status reports, support special projects including invoice verification, work with teams on resource planning, assist in creating/maintaining resource forecasts, ensure adherence to quality, safety, and financial controls, identify and monitor performance trends, ensure RCA contains proper analysis methodology, escalate issues to management.
Seniority
Individual Contributor with management responsibilities