Community Care Connector (Customer Service)
Core
Connect self-managed Home Care Package clients in rural and remote Australia to trusted local aged care providers to maximize package utilization and support independence.
Role type
Community Care Connector (Customer Service)
Builds
Connections between clients and local service providers
Domain
Aged care / Social services
Deliverable
client delivery
Required skills
CRM systems, client relationship management, provider network management, communication, organization, commercial mindset
Preferred skills
rural/remote community experience, community partnership building
Responsibilities
Build rapport with clients, connect clients to local providers, maximize package utilization, liaise with service providers, maintain CRM records, grow provider network