Professional Support Officer
Core
First point of contact and administrative support for a not-for-profit organization providing hearing and vision services to children and adults.
Role type
Professional Support Officer / Administrator
Builds
Reception services, client appointment scheduling, and administrative support for therapy and clinical services.
Domain
Healthcare / Disability Services / Not-for-profit
Deliverable
Dashboards & analysis (client records) | Client delivery
Required skills
Microsoft Office, client management systems, time management, administrative procedures, verbal and written communication
Preferred skills
Allied health administration, NDIS framework knowledge
Responsibilities
Provide high-quality customer service as first point of contact, manage reception services, liaise with external partners and clients, maintain client records and billing, monitor NDIS service agreements, support therapists with diary management and operational tasks.